At Cniva, we strive to ensure that our valued customers have a seamless shopping experience. We understand that sometimes a piece might not fit just right or perhaps it doesn’t quite match the vision you had in mind. That’s why we’ve created a straightforward return process.
Our Return Promise
- Hassle-Free Returns: We aim to make your return process as smooth as possible. If you’re not entirely satisfied with your purchase, we’re here to help.
- 20-Day Return Window: Items can be returned within 20 days of the purchase date.
- Quality Assurance: Every return undergoes a quality check to ensure the product is in its original condition.
How to Return
- Initiate the Return: Send us an email at [email protected] with your order number and reason for return.
- Packing: Ensure the item is in its original packaging with all tags intact.
- Note: Damaged or used items may not be eligible for return.
- Send It Back: Once you receive a return authorization from us, ship the item back to our return address.
- Refund Process: After we receive and inspect the item, a refund will be processed. Please allow a few business days for the amount to reflect in your account.
Exceptions
- Sale Items: Items purchased on sale may be eligible for exchange but not a refund.
- Special Occasion Wear: Some of our specialty items might have a different return policy, which will be mentioned on the product page.
Questions?
If you have any doubts regarding our return policy or need assistance with a return, don’t hesitate to reach out to our dedicated customer service team at [email protected].